QUICK FIX TIPS
If your filter is in the bottom of the furnace and you changed it recently, try removing the panel for filter access and putting it back on. It may not have set the door safety switch.
If you have a digital thermostat and furnace is acting erratically, try changing the batteries and make sure there is good contact on battery terminals.
If you have a Heat Pump, there are usually 2 sets of fuses, one for the unit and one for the auxiliary heat strips. If heat works ok during the day but not well at night,, the fuse for the strips might be out. Most hardware stores can test fuses and carry replacements.
COULD IT BE A TRIPPED BREAKER?
Many circuit breakers only trip one side and don’t look like they are tripped at all. The fastest way to test is to turn the breaker off, then press the handle hard to the off side, and hold for 30 to 60 seconds. Then reset the breaker firmly back to the ON position. There is a catch inside the breaker that must connect in order for it to reset. Simply flipping a breaker back on like a light switch will rarely reset it.
IF YOU DO NEED TO CALL FOR SERVICE
Answer as many of these questions as possible before calling for service. The more information you are able to supply about your air conditioning system and your particular problem, the faster and more efficiently we will be able to fix it. Troubleshooting heating and air conditioning tips follow this quick questionnaire.
Customer information:
Name ___________________________________________
Address__________________________________________
City _____________ ZIP Code ________
Phone ____________________________________
SYSTEM INFORMATION
Brand Name ____________________________( Carrier, Day & Night, Trane, etc.)
Model # ______________________________
Serial # _______________________________
HEAT Type ___ GAS ___OIL __ELECTRIC __ HEAT PUMP
Type of Equipment
__Split System ( heater inside and AC unit outside )
__Package Unit (heat and AC in one box generally outside )
Location
Package Unit __Roof __Ground beside house
Split System Heat __ Closet inside __ Closet outside __Attic
__Garage __Under House
What Happens when you turn it on?
Do you hear a humming noise from the heater ? __Yes __ No
On the thermostat turn the fan switch to ON, does the fan run? __ Yes __ No
When calling for heat, does the fan come on and run continually ? __ Yes __ No
Does the heat come on and go off before air comes in the house? __ Yes __ No
Any strange noise when you turn on heat? __ Yes __ No
Any other information you think might help please describe below.
_____________________________________________________________________________________
If we missed your call when is the best time to call you back ?
